Refund policy

RETURN & REFUND POLICY

Thank you for shopping with Evara. We hope you love your purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order, subject to the conditions below.

RETURNS

To be eligible for a return, your item must be unused, unopened, and in the same condition in which you received it. It must also be returned in its original packaging where applicable.

You must contact us within 14 days of receiving your order to request a return. Please provide your order number and the reason for your return.

COSMETICS, SKINCARE & HYGIENE PRODUCTS

For hygiene and safety reasons, cosmetics, skincare products, beauty products, and other sealed goods that are not suitable for return for health protection or hygiene reasons cannot be returned once their protective seal has been broken, where the applicable law permits this exception.

This does not affect your rights if an item is faulty, damaged, defective, or not as described.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible and provide your order number and photographs of the item where appropriate.

We will assess the issue and arrange an appropriate replacement, refund, or other remedy where applicable.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including:

• Opened or used cosmetics and skincare products where a hygiene seal has been broken and the legal hygiene exception applies.
• Gift cards.
• Items that have been damaged after delivery through misuse or improper handling.

If you are unsure whether your item can be returned, please contact us before sending it back.

RETURN SHIPPING

Unless the item is faulty, damaged, incorrect, or otherwise covered by your statutory rights, you may be responsible for the cost of returning the item.

We recommend using a tracked shipping service when returning an item. Evara cannot be responsible for returned parcels that are lost before reaching us.

REFUNDS

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Where required by applicable consumer law, standard outbound delivery charges will also be refunded.

CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible. If your order has already been dispatched, you may need to follow the return procedure after receiving it.

Your statutory cancellation and consumer rights are not affected by this policy.

CONTACT US

If you have any questions about a return or refund, please contact Evara through our Contact Us page.